Complaints

Last updated 13 October 2026.

We want every conversation to feel safe and respectful. If something hasn't felt right, we'd like to hear about it so we can put it right.

1. Talk to Zan

You're welcome to raise any concern in a session, or email zan.talkingtherapy@gmail.com with "Complaint" in the subject. Please include what happened, when, and what you'd like to happen next.

2. What happens next

• We'll acknowledge your complaint within 5 working days.
• We'll look into it carefully and give you a full written response within 28 days. If it will take longer, we'll tell you why and when to expect it.
• Raising a concern will never affect the care you receive.

3. If you're still not satisfied

Zan is accredited by the British Association for Behavioural & Cognitive Psychotherapies (BABCP), whose register is accredited by the Professional Standards Authority. You can raise concerns about professional conduct with the BABCP: babcp.com.

Concerns about your data

See our privacy notice. You can also contact the Information Commissioner's Office: ico.org.uk, 0303 123 1113.